Refund Policy

Scrutin's paid plans are subscriptions charged through Stripe. This policy describes when you can get your money back. Plans from an access code are never charged.

1. Subscription charges

Subscriptions are billed in advance on a recurring basis (for example, monthly or annually, depending on the plan you choose). Unless stated otherwise at checkout, charges are non-refundable for the period already billed, except as described below.

2. Money-back window

New paid subscribers are eligible for a full refund if requested within 14 days of their first payment. To request one, contact us at the email below with the account email and the date you subscribed.

3. Cancellations

You can cancel your subscription at any time. Cancelling stops future billing but doesn't itself trigger a refund for the current billing period — you'll keep access until the end of the period you've already paid for.

4. Billing errors

If you believe you were charged in error — for example, charged twice, or charged after cancelling — contact us and we'll investigate and refund any confirmed billing error, regardless of the 14-day window above.

5. How refunds are issued

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take a few business days for a refund to appear on your statement after we process it. A processed refund is your sole and exclusive remedy for the billing issue it relates to.

6. Changes to this policy

We may update this policy before or after real billing starts as our pricing and plans take shape. We'll update the date at the top of this page when we do. This policy is subject to our Terms of Service, including its limitation of liability.

7. Contact us

Questions about billing or refunds? Email scrutinn@gmail.com.